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7 Effective Ways to Ensure Your eCommerce Customers Are Happy
Gartner predicts that 89% of companies will have to focus their efforts on improving the experience for their eCommerce customers. And that’s not surprising. Today’s customers will not put up with...
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How to Measure Customer Value in eCommerce
Selling to current customers is almost always cheaper and easier. In fact, improving customer retention by just 5% can help increase profits by at least 25%. But that’s only true if you know which...
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What Are the Key eCommerce Trends to Watch Out for in 2021?
The eCommerce world is booming. The 2020 pandemic has derailed many industries, but online sales are soaring to record highs. In fact, retail eCommerce sales are projected to reach almost five...
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Shopify vs Amazon: Which One to Choose?
Image Source The eCommerce world has exploded in the past few years. And the rapid rise in the number of online stores has been followed by the equally impressive emergence of various eCommerce...
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How to Find Profitable Dropshipping Niches in 2021, 2030, and Beyond
Yes – you can still make good money dropshipping in 2021. The trick is to know how to find a profitable dropshipping niche. But that’s almost like searching for a needle in a haystack, right? Wrong....
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Effective Sales Channels to Consider for Your eCommerce Business
On average, only around 1.94% of eCommerce store visitors convert into buying customers. And that’s a number that can make it hard to sustain an online store long-term, especially with ever-increasing...
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Building a Customer-Focused Business: What You Need to Know
For 73% of buyers, customer experience is a deciding factor when making purchasing decisions. Some of the customer experience factors that play the biggest role are convenience, friendliness, and a...
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Valuable Customer Insights Your eCommerce Business Should Consider in 2021
Knowing what your eCommerce customers want is the single most powerful way to propel your company’s growth. But unfortunately, most online stores are in the dark about how to better cater to the needs...
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Starting a Subscription Box Company: Actionable Steps
The subscription box industry is worth around 15 billion dollars. And when you think about how exciting it can be to order and receive a box full of goodies, it’s not hard to see why millions of...
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5 Tips to Minimise Cart Abandonment
Shopping cart abandonment is probably the biggest challenge eCommerce businesses face these days. In fact, the average cart abandonment rate across industries is a staggering 70%. That means that for...
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How to Use SMS Customer Support to Accelerate Your Retail and eCommerce Business
SMS messages have a whopping 98% open rate. In comparison, you can only expect around 25% of opens in your emails, even if you create compelling messages that people will be motivated to open....
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7 Big eCommerce Customer Service Mistakes (& How to Avoid Them)
Running a successful eCommerce business is far from easy. There’s a ton of competition in every imaginable niche. And the bigger players seem to be stocked with unlimited inventory and offer products...
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The Impact Of Coronavirus On The eCommerce Industry
The COVID-19 pandemic is going to become one of the most defining events of the 21st century. With the type of impact it has already had on the world’s economy, people’s lives, and even our perception...
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How An eCommerce Quiz Can Drive Customer Engagement & Satisfaction
A quiz may be the missing piece of your marketing strategy. Here’s why: in the day of automation and personalization, a quiz is the differentiating tool that will help eCommerce brands stand out and...
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Guide to Relationship Selling: Best Ways to Boost Your eCommerce Sales
Relationships are the foundations on which the most successful eCommerce businesses are built. It plays a vital role in increasing customer value, customer retention, and overall customer...
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Recruitment Process Outsourcing: Can It Help You Attract Top Talent?
The global spending on recruitment process outsourcing is projected to reach a staggering $21 billion in 2021. And with more companies recognizing the unique advantages of using a professional...
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How to Turn Customer Service into a Revenue Generator
Customer service can often be viewed as a reactive measure – a necessary cost to answer customers when they have a problem. But with the right tools and processes in place, it can be an effective way...
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6 Powerful Employee Recruitment Strategies You Should Consider in 2021
An unfilled vacancy costs the average company $500 every day. But in a world where top talent is hard to attract, many companies are struggling to fill key roles for many months at a time. But while...
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What is Shopping Cart Integration and Why Does It Matter?
There are over 2 billion eCommerce shoppers worldwide in 2021. And that number is increasing quickly, especially since the pandemic has forced people to rethink their shopping habits. But to cater to...
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7 Proven Strategies for Reducing Cart Abandonment Rate
Struggling with abandoned cart rates? Many wonder what is a good conversion rate they should strive to achieve, but in reality, there is no such thing. You should always aim to have a higher...
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